Data We Collect

We collect information to provide and improve our logistics services. This includes data you provide directly, such as when you contact us or request a quote.

• Contact Information: Name, email address, phone number, and company details.
• Communication Data: Correspondence via email, contact forms, or phone calls.
• Technical Data: IP address, browser type, device information, and pages visited on our site (collected via cookies and similar technologies).
• Usage Data: Information about how you interact with our website and services.

Cookies and Tracking

Our website uses cookies to ensure basic functionality and to analyze site traffic. Some cookies are essential, while others help us understand user preferences.

• Essential Cookies: Required for the website to function (e.g., security).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Preference Cookies: Remember your settings for future visits.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect site functionality.

How We Use Your Data

We process your personal data lawfully and transparently, primarily to fulfill our contractual obligations and legitimate business interests.

• To provide, operate, and maintain our logistics and freight services.
• To communicate with you, respond to inquiries, and provide customer support.
• To send administrative information, updates, and security alerts.
• To analyze website usage and improve our content, services, and user experience.
• To comply with legal obligations and enforce our terms and policies.

Data Sharing and Third Parties

We do not sell your personal data. We may share information with trusted third-party service providers only when necessary for business operations (e.g., payment processors, IT hosting). These partners are contractually obligated to protect your data.

We may disclose information if required by law or to protect our rights, property, or safety.

Your Data Protection Rights

You have rights regarding your personal information. To exercise these rights, please contact us using the details below.

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your data.
• Right to Object to Processing: You can object to our processing of your data.
• Right to Data Portability: You can request that we transfer your data to another organization.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

We will respond to your request within one month. You also have the right to lodge a complaint with a supervisory authority.

Data Security and Retention

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

Contact for Privacy Inquiries

For any questions about this Privacy Policy, your data, or to exercise your rights, please contact our Data Protection contact:

Address: Flat 15t
Morris Summit
Phone: +44(0)0447 44767
Email: info@flocargohub.com

Policy Updates

We may update this policy periodically. The latest version will always be posted on this page with the effective date.

Last Updated: April 2025